Welcome to Outlet Mode Zyra’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward women’s clothing, delivery options, and shopping experience. Can’t find what you’re looking for? Our style-savvy customer service team is always happy to help at [email protected].
About Our Products
What types of clothing does Outlet Mode Zyra specialise in?
We offer carefully curated collections of women’s dresses, jeans, shirts, blouses, skirts, and sportswear at outlet prices up to 70% off. Our pieces are selected for their quality, style, and versatility to help you build your dream wardrobe.
How do I know what size to order?
Each product page includes detailed size charts with measurements in both UK and international sizes. For the perfect fit, we recommend measuring yourself and comparing with our charts. If you’re between sizes or need styling advice, our customer service team can help!
Are your products new or second-hand?
All items at Outlet Mode Zyra are brand new with original tags. Our “outlet” status comes from offering past-season styles at discounted prices, not from selling used garments.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. You can shop with confidence knowing your data is secure.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information, contacting your bank, or trying an alternative payment method like PayPal.
Shipping & Delivery
Where does Outlet Mode Zyra ship?
We proudly offer worldwide shipping (excluding some remote areas in Asia). Your fashion finds ship from our Nottingham boutique via trusted carriers like DHL, FedEx, and EMS.
What are my delivery options?
✈️ Express Shipping (£12.95): Processed in 1-2 business days, arrives within 10-15 days via DHL/FedEx. Perfect for special occasions!
📦 Free Standard Shipping (Orders £50+): Processed in 1-2 business days, arrives within 15-25 days via EMS. Great for bulk orders!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. Click the tracking link to follow your package’s journey from our Nottingham boutique to your doorstep!
Why is my package taking longer than expected?
While we process orders quickly (1-2 business days), international shipping times may vary due to customs procedures or local delays. Rest assured we work only with reliable carriers to get your fashion finds to you as soon as possible.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Simply email [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, we recommend placing a new order and returning the original item (free returns apply to UK customers).
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time to appear in your account.
Contact & Support
How do I contact customer service?
Our fashion-forward support team is available via email at [email protected]. We typically respond within 24-48 hours (excluding weekends).
What are your business hours?
Our Nottingham team operates Monday-Friday, 9:00 AM – 5:00 PM GMT. While we may not respond outside these hours, you can email us anytime!
Where is Outlet Mode Zyra located?
Our boutique and headquarters are located at 87 Gregory Blvd, Nottingham, GB NG2S 4OD, where we personally check and package every order with care.
At Outlet Mode Zyra, we’re committed to delivering not just clothes, but confidence, style, and unbeatable value to savvy women worldwide. Happy shopping!