At Outlet Mode Zyra, we’re committed to making your fashion shopping experience as seamless and enjoyable as possible. Our shipping and returns policies are designed with your convenience in mind while maintaining our high standards of quality and service.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) to bring our curated collection of women’s fashion directly to your doorstep.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods:
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Shipping fee: £12.95
- Free Shipping:
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Available for orders over £50
Please note: Delivery times are estimates and may vary depending on your location and customs processing. International customers may be subject to customs fees or import duties, which are the responsibility of the recipient.
Returns & Exchanges
We want you to love every fashion item you purchase from us. If you’re not completely satisfied, our hassle-free returns and exchanges policy ensures your shopping experience remains as flawless as our designs.
Important Exceptions: To maintain the highest quality standards, we cannot accept returns on final sale items or intimate apparel (unless faulty). All items must be returned in their original condition with tags attached and in the original packaging.
Returns & Exchanges Process
You have 15 days from the delivery date to initiate a return or exchange. Please contact our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Outlet Mode Zyra Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of item(s) to be returned/exchanged:
– Product Name:
– Size/Color:
– Reason for return/exchange:
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Within 1-2 business days, our style advisors will email you a Return Merchandise Authorization (RMA) number along with detailed return instructions. Please include this RMA number with your return package.
Carefully pack your items in their original packaging with all tags attached. Include the original invoice and write the RMA number clearly on the outside of the package.
Ship to:
Outlet Mode Zyra Returns
87 Gregory Blvd
Nottingham, GB NG2S 4OD
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Once we receive your return, our quality team will inspect the items within 3-5 business days. You’ll receive email confirmation when your return is processed.
Refund Information
- Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return.
- Original shipping fees are non-refundable.
- International customers: any customs/duties fees are non-refundable.
- Refund processing times may vary depending on your bank or card issuer.
Exchange Information
- For exchanges, we’ll ship your new item once we receive and process your return.
- If the new item is of higher value, you’ll need to pay the difference.
- For lower value items, we’ll refund the difference.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.
Need Help?
Our fashion consultants are happy to provide sizing advice before you purchase. Contact us at [email protected] for personalized recommendations.
For any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team who are available to assist you Monday-Friday, 9am-5pm GMT.
We appreciate your trust in Outlet Mode Zyra and look forward to serving all your fashion needs!